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Different Shipping Mode |
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Case1: Regarding Company |
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Case2: Regarding Production |
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Case3: Regarding Quality |
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Case4: Regarding Minimum Order |
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Case5: Regarding Wholesale And Discount Policy |
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Case6: Regarding Products |
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Case7: Regarding Sampling |
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Case8: Regarding Shipment |
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Case9: Regarding Payment |
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Three types of shipping methods |
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1. Door to door
courier International courier service providers deliver the goods at your
door step. For this you can create an account with them on your own or you
can use our account.
Freight Charges : Please have a glance on comparison chart.
Best Suits For : Small Shipments ( up to 90 kg)
You will get goods : With in 4 to 5 working days (Courier companies
claims)
2. At your nearest Air port Shipping can be organized through various air
lines. The goods has to be picked by you only from your nearest air port and
you yourself has to handle the custom procedures.
Freight Charges : The freight charges are subjected to the air lines
it self and they changes it depending on the petrol prices and the space
available with them on that particular day.
Best Suits For : Medium Sized Shipments ( 90 kg to 250 kg)
You will get goods : With in 5 to 9 working days (Air line companies
claims)
3. At your nearest Sea Port Shipping can be organized through various
shipping companies. The goods has to be picked by you only from your nearest
Sea port and you yourself has to handle the custom procedures.
Freight Charges : The freight charges are subjected to the air lines
it self and they changes it depending on the petrol prices and the space
available with them on that particular day.
Best Suits For : Big Sized Shipments ( more than 250 kg)
You will get goods : With in 20 to 30 working days (Shipping
companies claims)
Note: Few countries charges some taxes, and collects through the courier
companies who delivers good at your door steps. These taxes vary country to
country and are at the total discretion of that country's government. |
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Regarding Production |
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Q.5 What
manufacturing facilities are available?
We are merchant exporters and have dedicated units in various fields of
manufacturing expertise to work for us and deliver the desirable result.
Therefore, we can produce different designs, in different materials, which
only a dedicated manufacturer may not be able to carry or produce.
Q.6 Do you have in house production capabilities?
Yap, off course, this is our USP. The following is the list of our in
hose production activities,
1. Designing and production of sterling silver jewelry..... (Our Jaipur
factory)
2. Designing and production of costume jewelry..... (Our Delhi & Jaipur
factory)
3. Electro plating, polishing, antiquing, lacquering..... (Delhi’s vendor
factory; Tie-up & Supervision)
4. Semiprecious beads making..... (Jaipur vendor’s factory; Tie-up and
Supervision)
5. Glass beads making..... (Firozabad vendor’s factory; Tie-up and
Supervision)
6. Bone bead making..... (Ghaziabad vendor’s factory; Tie-up and
Supervision)
7. Jute & Cotton bags….(Our Kolkata factory)
8. Bag dying, lamination and printing…(Our Kolkata ancillary unit; Tie up &
Supervision)
9. Incense sticks & Cones…(Our Delhi factory & our new proposed factory in
Neemrana)
10. Tin box and card board tube making….(Delhi vendor’s factory & our new
proposed factory in Neemrana)
11. Wooden handicrafts & furniture…(Our ancillary unit in Saharanpur; Tie-up
& Supervision)
Q.7 Can you handle bulk productions?
For jewelry, Beads, Incense sticks/cones, wooden items, handicrafts,
Bags etc, Apart from our Delhi, Jaipur, Kolkata, Saharanpur unit, where we
have 145 artisans and executives, we have about 6-8 production centers in
villages near by the factories. Each production center has about 125 to 150
artisans who are well groomed and equipped to handle any big orders. Each
production center is well connected and equipped with production facilities.
Q.8 What are your production capacities?
It is very difficult to say the exact production capacity of the unit, as
the product is a cottage industry product, and most of the work is hand
crafted.
There is a huge variation in design to design also. But we always try to
give it an industrial approach, by making a good production, execution,
team, and setting some production parameters.
On an average, in a month, we can produce.........
a) 80,000 to 100,000 Pieces of a single design; depending on item and
design;
b) 60,000 Pieces of assorted designs.
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Regarding Quality |
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Q.9 What are your
company’s quality policy and what quality objectives you had set for your
organization?
Quality Policy:-
SANKH looks after supply and manufacturing of various products. We have
divided our products in seven divisions; 1) Costume & Silver jewelry; 2)
Fashion accessories & Apparels; 3) Bags; 4) Incense/Aroma products; 5) Home
décor; 6) Home furnishings and 7) Gifts & Handicrafts. Each division is
headed by Product professionals & quality controller. Sankh is always
committed towards customer satisfaction by providing well designed & quality
made products.
Quality Objectives:-
Maintaining consistent product quality (measurable in terms of Rejection %).
Adhering to delivery schedule as committed to the customer.
Q.10 How do you ensure consistent quality to your customer?
We are the first manufacturer & supplier in India to adopt GREEN TAG
system at the time of manufacturing for our quality management system.
Before finely packing any item; each piece is first crossed checked with the
approved production sample by our independent QC department and only then it
passed for GREEN TAG for finely packing for export shipment. This fleet
itself shows the keen interest of the whole team in quality systems.
All the Hand Made products are being design and produce through a well
written procedure. The entire productions are based on an assembly line
concept & undergo rigorous quality checks at intermediate stages. At each
step, the critical parameters are inspected and gauged with calibrated
instrument, and documented properly.
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Regarding Minimum Order |
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Q.11 What is your
minimum order?
Only USD 300.00; except any customize items or any printed bags or apparel
items.
Q.12 Is there any minimum quantity of an individual design?
Yes. Minimum quantity for each product is written with the product detail,
on the website itself.
Q.13 What is the minimum for printed items like bags, scarves or anything
printed? Is there any extra cost for printing if quantity is less ?
Yes, there is an extra charge if any item is printed. For example for
printed jute bag, we accept the same minimum quantity at the same price as
what is mentioned on our website. But in addition to it, there is an extra
US$10.00 per color per screen plate’s charges as a fixed development cost
towards bag. But if the order quantity is 2000 or more (per style per
design), then there is no addition charges. Likewise for printed scarf,
whatever will be the actual development/printing/screen plates cost is
worked out and informed to buyer at the time of order finalization? Any
addition cost & charges for the printing items is always very transparent
and quoted at the time of order finalization.
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Regarding Wholesale And Discount Policy |
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Q.14 Is there a bulk
order discount or a special season off?
Yes, orders more than US$500/-are considered for discounts depending on
items.
See/Click our discount policy here.
Q.15 Do you whole sale?
Yap, we are manufacturer of these items and we are bulk producers in
principal. With the team of 30 Executives and 60 skilled artisans and 4
production centers in villages where all the artisans got the skill inherent
from their forefathers, we are well equipped to produce any quantity in
minimum possible time, in its bet quality.
Q.16 Do you have any discount policy for wholesale buying?
Following is the discount policy for the bulk sale……
Regular discount :- 15% on the purchase of more than USD 4000.00 of
assorted designs by customer.
Premium discount :- 20% on the purchase of more than USD 4000.00 of
any particular 1 or 2 designs.
Sankh’s discount :- 25% on the purchase of more than USD 4000.00 of
assorted designs by Sankh.
Pl note that these discounts are on the amount, exclusive of freight
charges.
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Regarding Product |
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Q.17
Do you have any
catalog?
We have lots of designs and a wide range in costume jewelry, Sterling Silver
Jewelry, Semi Precious Stones, Beads, Pendants, Fittings and findings,
candle stands, jewelry and pill boxes, Photo frames, Gifts & Novelties,
Bags, scarves & wraps, napkin rings, table tops, cushion covers items. The
designs, shapes, and sizes of these items keep changes, from season to
season, so it is not possible to show all of them in one single catalog.
That is why we had created this web showroom.
Yap, you can download our product wise catalog from website link given on
top header of home page. On request we can also send you PDF catalogs, but
that will be dedicated to only one category, and that too having 40 to 45%
of the total designs of that particular category.
Q.18 Can you develop my designs?
Oh!! Sure!! It will be our pleasure to design your styles. We have a design
center manned by young designers producing new contemporary designs based on
market predictions & counter sampling the items given by customers / other
designers.
Q.19 Do you have any showroom?
Yap, we do have one in our Corporate/Head Office in New Delhi.
Q.20 Can I request a particular design not from your website, for bulk
order?
yap, you can. We first develop it according to the specification provided by
you, than produce it in bulk, only after your approval.
Q.21 Can I request a change in color, specifications of design, from your
website?
Yap, you can. If you like some of our designs, but want some alteration or
want make it in different color combo, please, inform us, we will develop
that according to your specifications
Q.22 How can I see a range of a specific product category?
You can request us by email for the sample photos of the product category in
which you are interested in and we shall send you pictures of those along
with prices and specifications as may be required.
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Regarding Sampling |
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Q.23
What is the sample
availability time and costs?
The samples are available upon request and usually ready in 10-15days time
and are delivered via regd. airmail on "To Pay" basis or you provide your
FEDEX/UPS/DHL A/c.no.
Customize product request:
Q.24 Is there any option to change specifications in items as on site?
Customization is provided FREE & is possible for any design idea, weather
its your own product or liked somewhere. All we need is a sketch or a
picture of it with relevant information - how you wish to customize for
yourself. We can provide you a FREE sample provided there are no heavy
charges involved. Only you have bear the courier cost or we can send you at
your courier account.
Q.25 Is there any easy way of making sample payment? I don’t want to send
by bank via TT transfer as it cost much.
Yes, you can make small payment like sample payment or courier payment by
pay pal at our PayPal account sankhindia@sankh.com.
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Regarding Shipment |
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Q.26
How many days it
generally takes to deliver the goods?
For small orders 2 to 3 weeks
For bulk orders 4 to 6 weeks
Q.27 Through which mode do you ship your goods?
The mode of shipment depends on customer’s choice and the total weight of
the order.
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Mode of shipment |
Type of delivery |
Time of delivery |
Best for minimum weight |
1. courier
services
2. Indian speed post
3. Any air freight
4. Through ship |
door to door
door to door
airport to airport
port to port |
2-3 days
one week
one week
45-60 days |
0.5 -
100 Kg
0.5 - 20 Kg
200 -500 Kg
more than 500 Kg |
Q.28 Which are the courier services do you prefer?
We have tie-up with all reputed international courier companies for pick-up
at the best corporate prices. Generally we are in associate with FedEx, UPS,
DHL, and TNT.
Q.29 What are the freight charges are like?
Each courier and freight companies have there own calculation of freights.
There is a minimum charges and than it add on as the weight increases.
Q.30 Can I have a look on some freight charges?
Yap, Please click here to see some freight charges of prominent destinations
of each continent.
Q.31 How can I know the freight charges of my location?
As soon as you fill the order sheet and checks out, you and our sales team
both gets an e-mail regarding the same. On the basis of that order sheet,
the sales team first calculates the total weight inclusive of packaging, and
calculates the freight charges. Then you will receive a Performa invoice,
inclusive of freight charges.
Q.32 How can I keep track on my order during transition?
Every freight company provides on line facility to trace out your goods in
the transition period.
As soon as we ship your goods, we e-mail you the scanned copy of “airway
bill”.
With the help of airway bill no, you can keep track on your goods.
Q.33 Are there any charges I have to pay on the receiving of goods?
This depends on the mode of the shipment you have chosen and what your
country’s rules say on the same. Generally no other charges are involved in
door to door courier services; except custom duties at destination port as
per your country’s rules.
Q.34 What shipping/packing policy is followed normally?
Each piece is poly-bagged & packed as a defined set like 12, 24 or even 50
depending on the size of style in question. These are packed in inner
corrugated boxes of 3-ply rating & further into master corrugated boxes of
9-ply rating. The gross wt. is usually maintained around 18-20 kilos for
ease of handling at ports and avoid any breakage. Customized packaging is
also provided for logo printing, bar coding or labeling and can incur extra
costs. Once we know of any style with defined qty., we can work out all
necessary details as required.
Q.34 What are the shipment delivery options available?
By Sea, Air or Courier, as preferred
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Regarding Payment |
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Q.35
What are my payment
options?
You have three options………
1. Bank T/T:- you can instruct your bankers to transfer the invoiced
money in to our account. The details of our bankers with swift code are well
written there in the invoice.
2. Irrevocable LC:- The bigger orders involving large amount can be
handled through Irrevocable LC from any internationally recognized banks.
Q.36 What is the difference between Billing Address and Shipping Address?
Billing Address is the address where a customer gets his bills from the
credit card company. Shipping address is the address where the customer
wants to receive their shipment. Please mention physical address, as goods
can not be delivered at PO Box no.
Q.37 What happens if I need help in placing the order?
We are always here to serve you. Just call us on +91-11-32470373 or
+91-9868895137
If I don't want to order on line, can I also place an order over the phone
or fax?
Yap ! why not !! Just call us on +91-11-32470373 one of our customer service
representatives will take the order from you. Or send your order by fax at
our India fax no 91-11-22525019 or fax at our USA toll free fax no
1-866-720-8362
Q. 38 What payment options are there?
L/C or Wire Transfer (Advance T/T) and balance by T/T upon faxing or
emailing of post shipment docs.
Q.39 What are the pricing terms?
The prices are quoted in US Dollars FOB India, any port.
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