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company
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Q.1 How are
we different from our competitors?
We go in depth to study any request for developments and
give you properly analyzed answers for possibilities /
varieties. We believe business is generated through good
relationships and not by just producing items. We are ready
to be a partner by combining your ideas of profits with our
needs.
Q.2 Since
how many years this company is manufacturing these items?
The company is being engaged since past 9 years in to
manufacturing of this beautiful product. Previously the
company was known as Swami Art Natural Kraft & Handicraft (SANKH)
also an EPCH Certified Co under the proprietorship of Mr.
Manoj Sharma who is now CEO of this Company.
Q.3 What
are the other statutory approvals the company has?
SANKH has all the necessary statutory approvals from the
Government of India.
Legal Status of Firm: Proprietorship
Income Tax Registration: PAN No:- ALNPS6416J
State Sales Tax No. (TIN No): 07910231656
Import Export Code (IEC): 0598027327
Q.4 Do you
have any Affiliation with Indian Government?
Yes!, SANKH is a member of Export Promotion Council for
Handicrafts, India since 1998. And its membership no is …EPCH/REGN/24647/1998-2010
Also SANKH is a register member of Jute Manufacturing
Development Corporation of India since 1998 under its
membership no. ------JMDC/REGN/20924498
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production
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Q.5
What manufacturing facilities are available?
We are merchant exporters and have dedicated units in
various fields of manufacturing expertise to work for us and
deliver the desirable result. Therefore, we can produce
different designs, in different materials, which only a
dedicated manufacturer may not be able to carry or produce.
Q.6 Do you
have in house production capabilities?
Yap, off course, this is our USP. The following is the list
of our in hose production activities,
1. Designing and production of sterling silver jewelry.....
(Our Jaipur factory)
2. Designing and production of costume jewelry..... (Our
Delhi & Jaipur factory)
3. Electro plating, polishing, antiquing, lacquering.....
(Delhi’s vendor factory; Tie-up & Supervision)
4. Semiprecious beads making..... (Jaipur vendor’s factory;
Tie-up and Supervision)
5. Glass beads making..... (Firozabad vendor’s factory;
Tie-up and Supervision)
6. Bone bead making..... (Ghaziabad vendor’s factory; Tie-up
and Supervision)
7. Jute & Cotton bags….(Our Kolkata factory)
8. Bag dying, lamination and printing…(Our Kolkata ancillary
unit; Tie up & Supervision)
9. Incense sticks & Cones…(Our Delhi factory & our new
proposed factory in Neemrana)
10. Tin box and card board tube making….(Delhi vendor’s
factory & our new proposed factory in Neemrana)
11. Wooden handicrafts & furniture…(Our ancillary unit in
Saharanpur; Tie-up & Supervision)
Q.7 Can you
handle bulk productions?
For jewelry, Beads, Incense sticks/cones, wooden items,
handicrafts, Bags etc, Apart from our Delhi, Jaipur, Kolkata,
Saharanpur unit, where we have 145 artisans and executives,
we have about 6-8 production centers in villages near by the
factories. Each production center has about 125 to 150
artisans who are well groomed and equipped to handle any big
orders. Each production center is well connected and
equipped with production facilities.
Q.8 What
are your production capacities?
It is very difficult to say the exact production capacity of
the unit, as the product is a cottage industry product, and
most of the work is hand crafted.
There is a huge variation in design to design also. But we
always try to give it an industrial approach, by making a
good production, execution, team, and setting some
production parameters.
On an average, in a month, we can produce.........
a) 80,000 to 100,000 Pieces of a single design; depending on
item and design;
b) 60,000 Pieces of assorted designs.
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quality
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Q.9 What
are your company’s quality policy and what quality
objectives you had set for your organization?
Quality
Policy:-
SANKH looks after supply and manufacturing of various
products. We have divided our products in seven divisions;
1) Costume & Silver jewelry; 2) Fashion accessories &
Apparels; 3) Bags; 4) Incense/Aroma products; 5) Home décor;
6) Home furnishings and 7) Gifts & Handicrafts. Each
division is headed by Product professionals & quality
controller. Sankh is always committed towards customer
satisfaction by providing well designed & quality made
products.
Quality
Objectives:-
Maintaining consistent product quality (measurable in terms
of Rejection %).
Adhering to delivery schedule as committed to the customer.
Q.10 How do
you ensure consistent quality to your customer?
We are the first manufacturer & supplier in India to adopt
GREEN TAG system at the time of manufacturing for our
quality management system. Before finely packing any item;
each piece is first crossed checked with the approved
production sample by our independent QC department and only
then it passed for GREEN TAG for finely packing for export
shipment. This fleet itself shows the keen interest of the
whole team in quality systems.
All the Hand Made products are being design and produce
through a well written procedure. The entire productions are
based on an assembly line concept & undergo rigorous quality
checks at intermediate stages. At each step, the critical
parameters are inspected and gauged with calibrated
instrument, and documented properly.
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minimum order
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Q.11 What
is your minimum order?
Only USD 300.00; except any customize items or any printed
bags or apparel items.
Q.12 Is
there any minimum quantity of an individual design?
Yes. Minimum quantity for each product is written with the
product detail, on the website itself.
Q.13 What
is the minimum for printed items like bags, scarves or
anything printed? Is there any extra cost for printing if
quantity is less ?
Yes, there is an extra charge if any item is printed. For
example for printed jute bag, we accept the same minimum
quantity at the same price as what is mentioned on our
website. But in addition to it, there is an extra US$10.00
per color per screen plate’s charges as a fixed development
cost towards bag. But if the order quantity is 2000 or more
(per style per design), then there is no addition charges.
Likewise for printed scarf, whatever will be the actual
development/printing/screen plates cost is worked out and
informed to buyer at the time of order finalization? Any
addition cost & charges for the printing items is always
very transparent and quoted at the time of order
finalization.
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discount policy
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Q.14 Is
there a bulk order discount or a special season off?
Yes, orders more than US$500/-are considered for discounts
depending on items.
See/Click our discount policy here.
Q.15 Do you
whole sale?
Yap, we are manufacturer of these items and we are bulk
producers in principal. With the team of 30 Executives and
60 skilled artisans and 4 production centers in villages
where all the artisans got the skill inherent from their
forefathers, we are well equipped to produce any quantity in
minimum possible time, in its bet quality.
Q.16 Do you
have any discount policy for wholesale buying?
Following is the discount policy for the bulk sale……
Regular discount :- 15% on the purchase of more than USD
4000.00 of assorted designs by customer.
Premium discount :- 20% on the purchase of more than USD
4000.00 of any particular 1 or 2 designs.
Sankh’s discount :- 25% on the purchase of more than USD
4000.00 of assorted designs by Sankh.
Pl note that these discounts are on the amount, exclusive of
freight charges.
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products
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Q.17 Do you
have any catalog?
We have lots of designs and a wide range in costume jewelry,
Sterling Silver Jewelry, Semi Precious Stones, Beads,
Pendants, Fittings and findings, candle stands, jewelry and
pill boxes, Photo frames, Gifts & Novelties, Bags, scarves &
wraps, napkin rings, table tops, cushion covers items. The
designs, shapes, and sizes of these items keep changes, from
season to season, so it is not possible to show all of them
in one single catalog. That is why we had created this web
showroom.
Yap, you can download our product wise catalog from website
link given on top header of home page. On request we can
also send you PDF catalogs, but that will be dedicated to
only one category, and that too having 40 to 45% of the
total designs of that particular category.
Q.18 Can
you develop my designs?
Oh!! Sure!! It will be our pleasure to design your styles.
We have a design center manned by young designers producing
new contemporary designs based on market predictions &
counter sampling the items given by customers / other
designers.
Q.19 Do you
have any showroom?
Yap, we do have one in our Corporate/Head Office in New
Delhi.
Q.20 Can I
request a particular design not from your website, for bulk
order?
yap, you can. We first develop it according to the
specification provided by you, than produce it in bulk, only
after your approval.
Q.21 Can I
request a change in color, specifications of design, from
your website?
Yap, you can. If you like some of our designs, but want some
alteration or want make it in different color combo, please,
inform us, we will develop that according to your
specifications
Q.22 How
can I see a range of a specific product category?
You can request us by email for the sample photos of the
product category in which you are interested in and we shall
send you pictures of those along with prices and
specifications as may be required.
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sampling
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Q.23 What
is the sample availability time and costs?
The samples are available upon request and usually ready in
10-15days time and are delivered via regd. airmail on "To
Pay" basis or you provide your FEDEX/UPS/DHL A/c.no.
Customize
product request:
Q.24 Is
there any option to change specifications in items as on
site?
Customization is provided FREE & is possible for any design
idea, weather its your own product or liked somewhere. All
we need is a sketch or a picture of it with relevant
information - how you wish to customize for yourself. We can
provide you a FREE sample provided there are no heavy
charges involved. Only you have bear the courier cost or we
can send you at your courier account.
Q.25 Is
there any easy way of making sample payment? I don’t want to
send by bank via TT transfer as it cost much.
Yes, you can make small payment like sample payment or
courier payment by pay pal at our PayPal account sankhindia@sankh.com.
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shipment
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Q.26 How
many days it generally takes to deliver the goods?
For small orders 2 to 3 weeks
For bulk orders 4 to 6 weeks
Q.27
Through which mode do you ship your goods?
The mode of shipment depends on customer’s choice and the
total weight of the order.
|
Mode
of shipment |
Type of delivery |
Time of delivery |
Best for minimum weight |
|
1. courier services
2. Indian speed post
3. Any air freight
4. Through ship |
door to
door
door to door
airport to airport
port to port |
2-3 days
one week
one week
45-60 days |
0.5 - 100 Kg
0.5 - 20 Kg
200 -500 Kg
more than 500 Kg |
|
Q.28 Which are the courier services do you prefer?
We have tie-up with all reputed international courier
companies for pick-up at the best corporate prices.
Generally we are in associate with FedEx, UPS, DHL, and TNT.
Q.29 What are the freight charges are like?
Each courier and freight companies have there own
calculation of freights.
There is a minimum charges and than it add on as the weight
increases.
Q.30 Can I have a look on some freight charges?
Yap, Please click here to see some freight charges of
prominent destinations of each continent.
Q.31 How can I know the freight charges of my location?
As soon as you fill the order sheet and checks out, you and
our sales team both gets an e-mail regarding the same. On
the basis of that order sheet, the sales team first
calculates the total weight inclusive of packaging, and
calculates the freight charges. Then you will receive a
Performa invoice, inclusive of freight charges.
Q.32 How can I keep track on my order during transition?
Every freight company provides on line facility to trace out
your goods in the transition period.
As soon as we ship your goods, we e-mail you the scanned
copy of “airway bill”.
With the help of airway bill no, you can keep track on your
goods.
Q.33 Are there any charges I have to pay on the receiving of
goods?
This depends on the mode of the shipment you have chosen and
what your country’s rules say on the same. Generally no
other charges are involved in door to door courier services;
except custom duties at destination port as per your
country’s rules.
Q.34 What shipping/packing policy is followed normally?
Each piece is poly-bagged & packed as a defined set like 12,
24 or even 50 depending on the size of style in question.
These are packed in inner corrugated boxes of 3-ply rating &
further into master corrugated boxes of 9-ply rating. The
gross wt. is usually maintained around 18-20 kilos for ease
of handling at ports and avoid any breakage. Customized
packaging is also provided for logo printing, bar coding or
labeling and can incur extra costs. Once we know of any
style with defined qty., we can work out all necessary
details as required.
Q.34 What are the shipment delivery options available?
By Sea, Air or Courier, as preferred
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payment
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Q.35 What
are my payment options?
You have three options………
1. Bank T/T:- you can instruct your bankers to transfer the
invoiced money in to our account. The details of our bankers
with swift code are well written there in the invoice.
2. Irrevocable LC:- The bigger orders involving large amount
can be handled through Irrevocable LC from any
internationally recognized banks.
Q.36 What
is the difference between Billing Address and Shipping
Address?
Billing Address is the address where a customer gets his
bills from the credit card company. Shipping address is the
address where the customer wants to receive their shipment.
Please mention physical address, as goods can not be
delivered at PO Box no.
Q.37 What
happens if I need help in placing the order?
We are always here to serve you. Just call us on
+91-11-32470373 or +91-9868895137
If I don't want to order on line, can I also place an order
over the phone or fax?
Yap ! why not !! Just call us on +91-11-32470373 one of our
customer service representatives will take the order from
you. Or send your order by fax at our India fax no
91-11-22525019 or fax at our USA toll free fax no
1-866-720-8362
Q. 38 What
payment options are there?
L/C or Wire Transfer (Advance T/T) and balance by T/T upon
faxing or emailing of post shipment docs.
Q.39 What
are the pricing terms?
The prices are quoted in US Dollars FOB India, any port.
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